This incident has been resolved.

AI summaries and transcriptions have been fully restored and are working normally.

AI call summaries and transcriptions are working, but delayed as we process through the backlog. We will provide an update in 30m.

Errors from our provider appeared to have stopped and we are starting to recover, however AI summaries and transcriptions may still not be available. We are continuing to investigate and will provide another update in 30m.

Our provider has informed us "a fix has been implemented and we are gradually seeing the services recover. We are currently monitoring the situation."