Slowdown or disruption of sign-up, login, and other services for some users
Incident Report for OpenPhone
Hey folks, all systems should be fully operational. You may refresh your apps or log back in to regain access and start using the service. Please know that some functionalities may experience delays. If you have any questions or issues, please contact our support team. Thank you for your patience and have a great night!
Posted Oct 12, 2022 - 00:47 UTC
Hey folks, we haven't received a report of this issue in quite some time. Our systems are stabilizing and we don't expect this to be an issue moving forward. We're going to continue monitoring this before fully marking as resolved. We'll let you know as soon as we're confidence that all systems are fully operational.
Posted Oct 11, 2022 - 23:33 UTC
Hey folks, we're still experiencing an issue where some services are delayed or need to be retried a few times before functioning. This is an all-hands-on-deck situation for us, and we're working diligently to resolve this. We'll continue to keep you updated as we have more information.
Posted Oct 11, 2022 - 22:08 UTC
Hey folks, we're still experiencing some performance issues and a slowdown of services. We hope to have these fully resolved soon. Thank you for your patience.
Posted Oct 11, 2022 - 21:19 UTC
Thank you for your patience here. Account services should be fully restored. We have received reports of delays in incoming calling and messaging notifications, though they should be fully operational shortly. We'll continue to keep you update as we monitor the situation.
Posted Oct 11, 2022 - 19:33 UTC
Hey folks, we've identified the source of the slowdown and we're working to implement a fix to resolve these issues. The number of user reports is decreasing regarding this issue and the system appears to be stabilizing. We'll continue to follow up with updates as we make progress here. If you're experiencing a slowdown of any services, please continue to retry your requests.
Posted Oct 11, 2022 - 19:16 UTC
Hi folks, we're currently experiencing a slowdown of services that is mainly impacting sign-up or log-ins for some users. If you're having issues logging in, please retry, as it should shortly go through. We've received reports of other services being delayed or disrupted as well. We're working to stabilize the system and resolve this ASAP. In the meantime, continue to retry your requests. This should not impact core services or functionality. We'll follow up with an update shortly.
Posted Oct 11, 2022 - 18:21 UTC
This incident affected: IOS App, Android App, Web App, Mac App, and Windows App.