Slowdown or disruption of sign-up, login, and other services for some users
Resolved
Degraded performance
Lasted for 6h

Hey folks, all systems should be fully operational. You may refresh your apps or log back in to regain access and start using the service. Please know that some functionalities may experience delays. If you have any questions or issues, please contact our support team. Thank you for your patience and have a great night!

Wed, Oct 12, 2022, 12:47 AM
1 year ago
Affected components
IOS App
Android App
Web App
Mac App
Windows App
Updates

Resolved

Hey folks, all systems should be fully operational. You may refresh your apps or log back in to regain access and start using the service. Please know that some functionalities may experience delays. If you have any questions or issues, please contact our support team. Thank you for your patience and have a great night!

Wed, Oct 12, 2022, 12:47 AM
1h earlier...

Monitoring

Hey folks, we haven't received a report of this issue in quite some time. Our systems are stabilizing and we don't expect this to be an issue moving forward. We're going to continue monitoring this before fully marking as resolved. We'll let you know as soon as we're confidence that all systems are fully operational.

Tue, Oct 11, 2022, 11:33 PM
1h earlier...

Monitoring

Hey folks, we're still experiencing an issue where some services are delayed or need to be retried a few times before functioning. This is an all-hands-on-deck situation for us, and we're working diligently to resolve this. We'll continue to keep you updated as we have more information.

Tue, Oct 11, 2022, 10:08 PM
49m earlier...

Monitoring

Hey folks, we're still experiencing some performance issues and a slowdown of services. We hope to have these fully resolved soon. Thank you for your patience.

Tue, Oct 11, 2022, 09:19 PM
1h earlier...

Monitoring

Thank you for your patience here. Account services should be fully restored. We have received reports of delays in incoming calling and messaging notifications, though they should be fully operational shortly. We'll continue to keep you update as we monitor the situation.

Tue, Oct 11, 2022, 07:33 PM
16m earlier...

Identified

Hey folks, we've identified the source of the slowdown and we're working to implement a fix to resolve these issues. The number of user reports is decreasing regarding this issue and the system appears to be stabilizing. We'll continue to follow up with updates as we make progress here. If you're experiencing a slowdown of any services, please continue to retry your requests.

Tue, Oct 11, 2022, 07:16 PM
55m earlier...

Investigating

Hi folks, we're currently experiencing a slowdown of services that is mainly impacting sign-up or log-ins for some users. If you're having issues logging in, please retry, as it should shortly go through. We've received reports of other services being delayed or disrupted as well. We're working to stabilize the system and resolve this ASAP. In the meantime, continue to retry your requests. This should not impact core services or functionality. We'll follow up with an update shortly.

Tue, Oct 11, 2022, 06:21 PM