Voicemail audio + transcription not delivered

Incident Report for OpenPhone

Resolved

The issue has been entirely resolved and we're back up and running with transcripts. Thanks for your patience and enjoy OpenPhone!

Posted May 19, 2020 - 19:22 UTC

Monitoring

A fix is here - you should now be able to get audio files for voicemail. Transcription service is still being worked on 💪Thanks for your patience!

Posted May 18, 2020 - 22:46 UTC

Identified

We've identified and are working on resolving the issue with voicemail audio + transcription not being delivered. We're working on the fix and will update you as soon as possible. Thank you!

Posted May 18, 2020 - 20:15 UTC

This incident affected: Voicemail.