The issue has been entirely resolved and we're back up and running with transcripts. Thanks for your patience and enjoy OpenPhone!
Posted May 19, 2020 - 19:22 UTC
Monitoring
A fix is here - you should now be able to get audio files for voicemail. Transcription service is still being worked on 💪Thanks for your patience!
Posted May 18, 2020 - 22:46 UTC
Identified
We've identified and are working on resolving the issue with voicemail audio + transcription not being delivered. We're working on the fix and will update you as soon as possible. Thank you!